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The Twelve Hotel

1.0 from 1 review
Added by Tony F.
53.2514108517, -9.1523301601

Bearna Village,
Galway,
Co. Galway, Ireland

Get directions

+353 91 597 000

http://www.thetwelveho...

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Boutique hotel located in Bearna Village, just outside Galway.

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1 Review

The Twelve Hotel was first reviewed by Tony F. on 11 January 2010

Raters say we are...  west restaurant, galway, hotel

Rma Listing_photo_nozzle
Tony F. Member since: August 2008 23 Reviews

Lives 156.78 km from The Twelve Hotel

1.0

I was recently brought to The Twelve, and had high hopes. We'd visited the hotel before but hadn't stayed, and had read good things about West, their organic restaurant.
We booked in early evening and went for a bite to eat downstairs in The Pins, the downstairs bar. I ordered a Calzone pizza which, upon arrival, was lukewarm inside, with the cheese not melted. Their chowder was delicious, so I asked for that instead of a replacement pizza. They were apologetic and attentive and didn't charge for any of my food. Well dealt with. There was a problem with the TV in the room, which they replaced, again with little fuss. The room itself was very nice. The full Irish breakfast on both mornings of our stay was one of the best I've ever had in any hotel. However, things descended to farce when we went for dinner in the West restaurant. It promised to be a foodies delight, with an interesting looking menu and a stylish dining room, though it turned out to be anything but. The waiter had bad BO, which was extremely off-putting. I have no idea how a restaurant manager would not notice or deal with such an issue. This was followed by issues with the wine. I was only having a glass with my main, and despite them pushing two particular options, I asked for something I thought would go with my main. A few minutes later, I was told they didn't have any of that. I went for another option. Same again, a few minutes later, I was told they didn't have that either. I went for one of the two recommendations. It was awful, it tasted like bad blackcurrant cordial, so they brought the other recommendation, which I settled on. It was ok, but pretty uninteresting. I don't know whether they didn't have any of what I originally asked for, or they just wanted to serve what was already open, but at this stage they were off to a pretty bad start. The food was a big let down also. The West Salad, which I had to start, was described as being assembled at the table from your choice of their selection of "rare" ingredients. These "rare" ingredients consisted of olive oil, vegetable oil, balsamic or cider vinegar, a bowl of mixed leaves, mozzarella balls, halved cherry tomatoes and an unappetizing looking corn salsa. The leaves were fresh, but the mozzarella was lukewarm, as if they'd been sitting there. As the second most expensive starter on the menu, and how it was described, I expected something far more interesting than a very basic salad presented in a gimmicky manner. I grudgingly ate it while we both giggled at how ridiculous the dining experience was becoming. The main courses ordered were a scallop dish with roast butternut squash, a game dish featuring pigeon, venison and wild boar. The scallop dish was a disaster. The scallops were bland, unseasoned and lukewarm. To accommodate a food allergy, the butternut squash was swapped, without consultation, for curried leeks. The diner in question doesn't like curry, as it usually makes her sick. My game dish was even worse. The meats were served in three separate ramekins. I started with the pigeon, which was a little overdone and bland. I tried the venison, which was cold. The waiter was taking that back to the kitchen, and as he was walking away I tried the boar. Also cold. The brought they venison back out, and it was still only warm. I packed it in at this point and we ended up going next door to get a bag of chips from the local take-away. Having explained our experience, we were offered a voucher upon checkout. When we turned this down they took dinner off our bill, which, despite us only being charged for the salad, glass of wine which was left half drunk and the unsatisfactory scallops, still came to over €40. If you're looking for a nice bed & breakfast, The Twelve will be fine. But it's location needs more than just nice rooms and tasty breakfast for people to make a trip to stay there. It's well outside the city centre, and with a restaurant as shambolic as West, you'll need to travel for your dinner, so really, why not just stay somewhere more central? Definitely won't be going back. Avoid.

Reviewed on: 11 Jan 2010

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