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O'Connor's Dry Cleaners

1.0 from 1 review
Added by Tina W.
53.2629925764, -9.1051983833

Joyces' Shopping Centre,
Galway,
Co. Galway, Ireland

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+353 91 589 262

Dry Cleaners situated beside Joyce's Supermarket in Knocknacarra

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1 Review

O'Connor's Dry Cleaners was first reviewed by Tina W. on 13 April 2010

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Tina W. Member since: April 2010 1 Reviews

Lives 1.49 km from O'Connor's Dry Cleaners

1.0

I would not reccommend this Dry Cleaners to anybody, even for the most simple jobs.
I left a dress in to be cleaned recently. This was the 4th time the dress had been cleaned and every other time it came out perfect. They asked me to sign a disclaimer but told me that everyone, no matter what the item, had to sign one. I said I wouldn't leave it with them if they had any doubts but they assured me it would be ok.
The dress came out with most of the detail (decorative beads and sequins) melted off. The assistant handed me the dress with the destroyed part turned away from me as if nothing had happened. I complained that it was ruined and she told me she'd have to get someone to ring me.
When the Manager (I presume) rang me a few weeks later she was less than helpful. Her customer service skills leave a lot to be desired. She had an attitude from the very moment I answered the phone. She basically let me know they didn't care and they weren't going to accept responsibility. She didn't even try to be nice when I was clearly upset about an expensive dress being destroyed. She suggested I bring it back to the shop I bought it. When I told her it had been cleaned successfully 3 times before she hadn't much to come back with.
They originally tried to charge me extra as they said it would be put in a "special" clean cycle. However, after they had destroyed the dress, they said they had cleaned it the same way they clean everything, it was basically the fault of the dress.
I took the dress home without paying, obviously. I only wish I had talked to others before going there because I have heard so many other people complain about O'Connor's since.
I tried to submit this without any stars but the website requires at least 1 star!

Reviewed on: 13 Apr 2010

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